This Privacy Policy describes how Plumb2Build (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website at https://plumb2build.com.au/ (the “Site”) and use our services. We are committed to maintaining the trust and confidence of our customers, partners, and visitors as we lead and accelerate the clean energy transformation for all. This Policy applies to all information collected on or through our Site, whether you are a customer, prospect, or visitor.
1. Who We Are
Plumb2Build is dedicated to delivering reliable and affordable energy solutions today, while pioneering the clean energy system of the future. Our energy generation portfolio includes coal, gas, renewables, and large-scale storage solutions. With projects like the Solar Home Bundle, we simplify the transition for our 1.6 million customers. We are committed to reaching net zero emissions by 2050 and transitioning out of coal by 2040 in a socially responsible manner. This Privacy Policy governs your use of our website and outlines how we handle your personal data.
2. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Such as your name, email address, postal address, phone number, and other similar contact data you provide voluntarily when you fill out forms, sign up for newsletters, or contact us.
- Usage Data: Details of your visits to our Site, including traffic data, location data, weblogs, and other communication data. This information is collected automatically via cookies and other tracking technologies.
- Technical Data: Information about your computer or mobile device (e.g., IP address, browser type, operating system) collected automatically when you interact with our Site.
- Marketing and Communications Data: Information you provide when subscribing to updates or responding to our communications.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To process inquiries, deliver information about our products and services, and manage your account or subscription.
- Improving Our Site: To monitor and analyze usage and trends to improve our website’s functionality and user experience.
- Communications: To send you updates, newsletters, marketing materials, and other information related to our offerings. You can opt-out of receiving such communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Business Operations: For internal analysis, fraud prevention, and improving our services and operational processes.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided they agree to keep your information confidential and use it only for the purposes for which we disclose it.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such cases, we will ensure that the recipient agrees to protect your personal information in a manner consistent with this Privacy Policy.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience:
- Cookies: Small data files stored on your device that help us recognize you on subsequent visits.
- Usage: Cookies help us analyze trends, administer the site, track users’ movements around the site, and gather demographic information.
- Control: Most browsers allow you to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.
For more detailed information on our use of cookies, please refer to our Cookie Policy (if available on our Site).
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security system is impenetrable. We cannot guarantee the absolute security of your personal information transmitted to our Site.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When the data is no longer required, we will take reasonable steps to securely delete or anonymize it.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete the personal information we hold about you.
- The right to object to or restrict the processing of your data.
- The right to data portability.
To exercise these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.
9. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your own. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site with a new “Last Updated” date. We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Plumb2Build
simon@plumb2build.com.au
1800 100 303
0404222441